Refund Policy

Refund Policy

Effective Date: May 19, 2026

Welcome to PriceOyePK. Customer satisfaction is our priority. Please read our refund and return policy carefully before placing an order on our website.

1. Eligibility for Returns

You may request a return or refund if:

  • The product received is damaged, defective, or incorrect.

  • The product is unused, unopened, and in its original packaging.

  • The return request is made within 7 days of delivery.

Products will not be eligible for return if:

  • The item has been used, damaged, or altered by the customer.

  • The original packaging, accessories, invoice, or warranty card are missing.

  • The return request is submitted after the allowed return period.

2. Non-Returnable Items

The following items are non-returnable unless received damaged or defective:

  • PTA-approved devices after activation

  • Screen protectors and accessories

  • Software or digital products

  • Items marked as "Non-Returnable"

3. Refund Process

Once your returned item is received and inspected:

  • Approved refunds will be processed within 7–14 business days.

  • Refunds will be issued through the original payment method or bank transfer.

  • Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Policy

Customers may request an exchange for:

  • Wrong product delivered

  • Manufacturing defects

  • Damaged products during shipping

Exchange requests must be submitted within 7 days of delivery.

5. Order Cancellation

Orders may be cancelled before shipment.

  • If the order has not been shipped, a full refund will be issued.

  • Once the order has been shipped, cancellation requests may not be accepted.

6. Damaged or Defective Products

If you receive a damaged or defective item:

  1. Contact our support team immediately.

  2. Share your order number and clear images/videos of the issue.

  3. Our team will review and resolve the issue as quickly as possible.

7. Contact Information

For refund, return, or exchange requests, contact us:

8. Policy Updates

PriceOyePK reserves the right to update or modify this Refund Policy at any time without prior notice.

By using our website and placing an order, you agree to this Refund Policy.